Terms of service

Terms of Service — Magnet & Glow

Welcome to Magnet & Glow. By placing an order on our website, you agree to the following terms and conditions.

1. Overview

Magnet & Glow creates and sells personalised gifts including candles, magnets, and keepsakes.

All products are handmade to order, and minor variations may occur due to the nature of handmade production.

2. Personalised Orders

Customers are responsible for checking all personalisation details (names, dates, photos, etc.) before submitting an order. We are not liable for spelling mistakes or incorrect images supplied by the customer.

3. Payments

All payments are processed securely through Shopify’s payment gateway or other trusted providers. Your payment details are never stored by us.

4. Shipping

Processing and delivery times are detailed in our [Shipping Policy]. Once shipped, we cannot be held responsible for delays caused by couriers.

5. Returns & Refunds

Due to the personalised nature of our products, refunds are only available in accordance with our [Refund Policy].

6. Liability

We are not responsible for indirect or consequential losses resulting from use of our products. Always follow safety guidelines when using candles.

7. Copyright

All product designs, images, and content on this website belong to Magnet & Glow and may not be copied or reproduced without permission.

8. Contact

For any questions, please email hello@magnetandglow.co.uk

Business operating name: Magnet & Glow

Registered in the UK.